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FAQS

Your Questions Answered by Perth Brokers

Finding the right cover can feel confusing. You want clear advice and someone who takes the time to understand what’s important to you.

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Why Perth Businesses Choose Austgroup Insurance Brokers

Family owned business

Supporting Perth businesses

Personal local advice

Claims help when needed

Frequently Asked Questions

Have a question? Browse our common questions below or get in touch for advice.

What types of business insurance do you arrange?

We arrange a broad range of business insurance solutions, including Business Insurance, Public Liability, Product Liability, Professional Indemnity, Workers Compensation, Motor Vehicle Insurance, Corporate Travel Insurance, and industry-specific insurance.

Is business insurance compulsory?

Some types of insurance, such as Workers Compensation, are legally required. Others may be required by contracts, licences, or industry regulations. Our brokers can help determine what’s appropriate for your business.

What's the difference between Business Insurance and Public Liability Insurance?

Business Insurance is a package that can combine multiple types of cover, while Public Liability Insurance specifically protects against claims involving third-party injury or property damage.

Can I combine multiple business insurance policies?

Yes. Many businesses choose to combine multiple covers into a tailored insurance package for simpler management and comprehensive protection.

How often should I review my insurance?

We recommend reviewing your insurance annually, or whenever your business changes significantly, such as purchasing new equipment, moving premises, or employing additional staff.

Do you provide insurance for specific industries?

Yes. We arrange tailored insurance solutions for businesses across a wide range of industries, including construction, trades, hospitality, healthcare, retail, transport, marine cargo, professional services, and rideshare operators.

Can you tailor insurance to my business?

Absolutely. We don’t believe in one-size-fits-all insurance. Every recommendation is based on your business activities, industry risks, and individual requirements.

What's the difference between Public Liability and Product Liability Insurance?

Public Liability Insurance protects your business if someone is injured or their property is damaged because of your business activities. Product Liability Insurance specifically covers claims arising from products you manufacture, supply, import, or sell.

Who needs Public Liability Insurance?

Public Liability Insurance is suitable for businesses that interact with customers, suppliers, contractors, or members of the public, including trades, retailers, hospitality businesses, consultants, and service providers.

Who should consider Professional Indemnity Insurance?

Professional Indemnity Insurance is designed for businesses and professionals who provide advice, consulting, designs, or other professional services that could result in financial loss for a client.

What personal insurance do you arrange?

We can assist with Income Protection Insurance, Life Insurance, and Superannuation solutions designed to protect you, your family, and your financial future.

What's the difference between Life Insurance and Income Protection?

Life Insurance provides a benefit if you pass away or suffer a terminal illness, while Income Protection Insurance helps replace a portion of your income if you’re unable to work due to illness or injury.

Can Life Insurance be held through my superannuation?

Depending on your circumstances, some Life Insurance policies can be structured through your superannuation. We can discuss the available options with you.

How do I make an insurance claim?

Simply contact our team as soon as possible after an incident occurs. We’ll explain the process, help gather the required information, liaise with your insurer, and support you through to resolution.

What information will I need for a claim?

The information required varies depending on the claim, but generally includes details of the incident, photographs where available, contact details of any third parties, and supporting documentation.

Will Austgroup deal directly with the insurer?

Yes. As your broker, we’ll communicate with your insurer on your behalf and keep you informed throughout the claims process.

Can I make changes to my policy during the year?

Yes. If your circumstances change, contact our team and we’ll help update your policy. Changes to your cover may affect your premium.

What happens if my business changes?

If you’ve purchased new equipment, hired staff, expanded your operations, or changed locations, let us know so we can ensure your insurance continues to meet your needs.

Can I bundle multiple policies together?

In many cases, yes. Bundling policies can simplify your insurance arrangements and may provide cost benefits depending on the insurer.

Can I obtain a Certificate of Currency?

Yes. If you require a Certificate of Currency for a client, contractor, or financier, simply contact our team and we’ll arrange one for you.

What affects the cost of my insurance?

Premiums are influenced by several factors, including the type of business you operate, your industry, claims history, level of cover, excess, turnover, and risk profile.

What is an insurance excess?

An excess is the amount you agree to contribute towards a claim before your insurer pays the remaining covered costs.

Can I change my excess?

Yes. Increasing your excess will generally reduce your premium, while lowering your excess may increase your premium.

What's the difference between agreed value and market value?

Agreed value is the amount agreed upon when your policy is arranged. Market value reflects the value of the insured asset immediately before a loss occurs.

Can I insure vehicles used for business?

Yes. We arrange insurance for individual business vehicles through to commercial fleets across a wide range of industries.

Are learner or young drivers covered?

Cover for learner and young drivers depends on your policy and insurer. Our team can explain any conditions or additional excesses that may apply.

What should I do after a motor vehicle accident?

Ensure everyone is safe, obtain the details of any other parties involved, take photographs where possible, and contact Austgroup as soon as practical so we can guide you through the claims process.

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